Privacy Policy

Cargo Connexion ("Cargo Connexion", "we", "our" or "us") is committed to protecting your privacy and ensuring that your personal information is collected, processed and stored responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, or make use of our products and services.

We process personal information in accordance with:

• The Protection of Personal Information Act, 4 of 2013 (POPIA) (South Africa)
• The Promotion of Access to Information Act (PAIA), where applicable
• The General Data Protection Regulation (GDPR) for individuals located within the European Economic Area (EEA), where applicable
• Any other applicable privacy legislation.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with our website or services, we may collect the following information.

We use personal information only where we have a lawful basis to do so.

Your information may be used to:

• Respond to enquiries
• Provide quotations
• Deliver requested products or services
• Process transactions
• Maintain customer records
• Improve our website and services
• Personalise your experience
• Send important service communications
• Send marketing communications where permitted or where consent has been provided
• Conduct internal reporting and analytics
• Detect fraud and protect against unlawful activity
• Comply with legal obligations

Where permitted by law, we may send you information about products, services, promotions or industry updates.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Opting out of marketing will not affect service-related communications.

We respect your privacy and do not sell your personal information.

We may share personal information only where necessary with trusted service providers that assist us in operating our business, including:

• Website hosting providers
• Email service providers
• IT support providers
• Analytics providers
• Payment processors (where applicable)
• Professional advisers
• Government or regulatory authorities where required by law

All third parties are required to protect your information and may only process it for authorised purposes.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place and that the receiving party provides an adequate level of protection consistent with POPIA and, where applicable, GDPR.

We implement appropriate technical and organisational security measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Meet regulatory requirements

Information that is no longer required is securely deleted or anonymised.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information
• Lodge a complaint with the relevant supervisory authority

South African residents may lodge complaints with the Information Regulator (South Africa).

European residents may lodge complaints with their local Data Protection Authority.

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate consent where required by law.

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact: